Shipping

 

What is your shipping policy?

Shipping & Warranty We offer FREE SHIPPING on all orders over $1,000

Standard Shipping Charge

  • Equipment Orders Under $1000:,$45

  • Currency Orders will always be charged in Australian Dollars.

  • Uber Coffee Shop does not take any responsibility for any currency conversion differences, and/or charges made by your bank.

  • Equipment Delivery Your quality coffee equipment will change your life and we know you’re keen for it to arrive quickly, safely and in perfect working order. If the delivery process does not meet your expectations, we want to hear about it. But in order to make sure your order is received on time and in great shape, it is important that we explain how it works:

    • Delivery Date We will provide you with an estimated date for delivery. We have aligned ourselves with delivery companies which we believe will do their best to deliver products by the estimated delivery date. While we make every effort to deliver by this time, all dates specified are estimates only. Once the equipment has left our store you will receive a dispatch notice with a tracking number allowing you to track the goods whereabouts online and save some time contacting us. Standard TNT Road Express delivery can take between 2-7 working days, based on location. Contact us for an eta to your state.

    • Delivery Address Please make sure you provide the correct delivery address details at the time of ordering. Should you enter the wrong address, you will be liable for any redirection or redelivery charges. Our couriers attempt to deliver to business or home addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to guarantee a delivery time. Therefore, if you're not able to guarantee someone will be available to accept delivery, please nominate an alternative address that is occupied all day. Should the courier not find anyone to accept the delivery, there will be an additional charge for re delivery or you will be asked to pick up the goods from the courier depot yourself.

    • Saftey and Insurance All our Espresso Machines are sent via TNT Road Express strapped to a skid and insured. In the unlikely event that goods are damaged in freight or not delivered at all, we will send you a replacement. If your order arrived damaged For all insured goods, please inspect your package when you receive it from the shipper. If the box is visibly damaged, please note that when signing for it. After opening the package, if you notice any damage from shipping, please contact us immediately and DO NOT USE the machine. You must contact us within seven business days. Make sure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package.

    • If your order doesn’t arrive It is your responsibility to inform the Uber Coffee Shop if an order does not arrive. Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier. Please note that if an item is not delivered, we will ask you to wait for a reasonable period before dispatching a replacement item. Replacement items will be dispatched solely at our discretion. Uber Coffee Shop will not accept liability for any loss or damage arising from a late delivery. By placing an order, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will also not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

    • Warranties and Repair I live interstate, what do I do if my machine breaks down? Uber Coffee Shop is a national company we sell coffee machines to every state in Australia. With an unparalleled technical know how of Prosumer machines, which we have been specialising in for the past 10 years, we have developed a National Service Agents Network that supports us in taking care of our warranties in all major capital cities. That means you do not need to send the machine back to Melbourne, it will be looked after locally (please contact us for an advice on your local agent).

    • What happens if I live in a remote location outside a capital city? Realistically, good service agents aren't available widely outside major capital cities. To cater for our remote customers, we developed a preventive scheme, aimed at minimising breakdowns, as follows:

      • 1. Advice and a tailored solution for water quality

      • 2. Advice on the best power management to your machine

      • 3. Support material including step by step guide on how to perform the best cleaning routine for your model

      • 4. Advance cleaning routine support for the mechanically oriented

      • 5. Advice and guidance into parts and technical work required for DYI light servicing

Return & Exchange Policy

Once an order has been received, we will email a confirmation that the order has been placed. If goods are for any reason unavailable or out of stock, or if there is more than 2 days delay expected in shipping the goods from order day, we will advise you by email.

We try hard to make sure our stock availability is accurate, however in times stock is sold in store faster than we get to update our site and we may be temporarily out of stock or item can be discontinued. In an event that new stock is expected to arrive longer than you are happy to wait or not expected at all, you will be offered an alternative product, online store credit or a refund.

HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE

You can choose between a refund, repair, exchange or gift voucher, where goods are: faulty, significantly different to those shown or described to you, or don't do what they're supposed to.

Please choose carefully, as we do not refund / exchange / or credit if you change your mind.

There are NO refunds for special orders, discontinued items, used items or sample items.

You can exchange goods for up to 14 days from purchase, for an equal or higher valued goods, providing goods are in their original package, were not used and come with their original receipts.

In order to facilitate the return of your item you must mail us at info@dibartoli.com.au within 7 days of receiving your order. We require that all goods must be returned within 7 days of that date you advise of the intended return.

With an exchange, you pay for the return of the goods and we will pay for the exchanged item postage. All returns postage cost is covered by the customer. Any overseas purchases the customer will be requried to meet the cost of returns.

All returns must be returned in one shipment. Subsequent returns from the same order will incur additional shipping costs to the purchaser.

Exchanges received outside the above time frames are also subject to product availability and the customer will incur any shipping costs for such exchange. Items received outside the above time frames will be accepted or otherwise at the discretion of Uber Coffee Shop. Any further returns of exchanged items outside the stated timeframe above will again be at the customers cost for shipping and items will be refunded as a store credit.

The return of any goods must include information including customer name, address, invoice number, claim amount and reasons of return.

Please note that we do not accept liability for returned goods if you do not return them to us via Australia Post's Registered Post service or a signed courier. Call to be advised of address.

Uber Coffee Shop will not accept returns for any non-faulty items that have been worn and without original packaging.

HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS

In order to facilitate the return of faulty items you must email us at sales@coffeemachinespecialist.com.au and follow the standard returns process as detailed above.

Uber Coffee Shop guarantees the following:

(a) We guarantee that all our products are free from manufacturing defects in materials and workmanship;

(b) We guarantee that our goods are fit for the purposes for which they are supplied;

(c) We guarantee that all goods supplied by us are of merchantable quality;

(d) We guarantee to repair or replace in the case of a manufacturers defect within 1 month of receipt of return to us.

Please note that we will not accept returns in any of the following circumstances:

Consumer returns where there is no evident manufacturers defect;

Damage from accident;

Damage from misuse;

Damage from failure to take proper care of items;

Modified goods;

Damage that can reasonably attributed to wear and tear.

Please note that for any non-faulty items returned we issue a credit note and not a refund.

Faulty items will only be accepted if the goods are delivered to the customer in a damaged condition or there is a subsequent manufacturing fault notified by you to us within a period of 7 days from the date delivery. All items returned as faulty will be inspected and any items deemed to have been damaged by fair wear and tear will not be accepted as faulty. Items received outside the above time frames are accepted at the discretion of Uber Coffee Shop.

We will give a full refund on any faulty items subject to the terms outlined above. This refund may be paid to the customer via credit card refund.

EXCHANGE OF FAULTY GOODS

Exchanges are possible if the item is available. We can only exchange faulty items for the same product or at our discretion an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.

Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Please note that we do not accept liability for returned goods if you do not return them to us via Australia Post Registered Post service or signed courier to our address.

RECEIVING A REFUND

Online store credit will be issued within 7 days of products being returned, which can be used against future purchases at www.ubercoffeeshop.com. Credit issued expired 6 months from date of issue.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia.

Refunds for faulty items will be made within 30 days of the date of return. All undamaged, correctly returned products will be credited to the customer's bank account or credit card including GST for all Australian shipments excluding shipping charges.

GIFT RETURNS

If you have received an item from Uber Coffee Shop as a gift and wish to exchange it, please ring our customer service on 1300 30 10 28 and arrange an exchange for a same or higher value of goods. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties, including return shipping. This offer only applies to unopened and unused items.

RETURNS POLICY FOR ITEMS ON SALE

Uber Coffee Shop will not exchange / refund on sale items, however we may at our discretion offer an online credit. We request that all goods are returned within 7 days of the date of delivery if credit has been approved.

Any items returned outside this time frame are accepted at the discretion of Uber Coffee Shop.